Delivery and Returns

Royal mail 1st class recorded Service – 1-2 Working Days.
Regents of London will endeavour to dispatch goods that are in stock as soon as possible, however if you are in a rush to receive your order please do not hesitate to drop us an email
Royal Mail will leave a card, before returning the goods to us, there will then be an additional charge to resend the items or we will refund the cost of the goods only.

Payment
Payment is easy and secure using our secure online method. Just follow the instructions on your screen. Using this method, you can pay with debit or credit cards. If you prefer to pay directly, then speak to us and we can take your order and send a pro-forma for payment. We do not offer credit accounts; all goods must be paid for before dispatch. We now accept PayPal, however we do not take the delivery address from PayPal. The address used is the address you place on our website, please ensure this is correct to avoid any extra delivery charges.

Return of goods
We will accept returns and provide a full refund of the goods value provided these are returned within 30 days. Please ensure that you package the products securely so that no damage occurs on their return. If the products return back damaged we regret we would be unable to issue a refund for the damaged goods. If you have any problem with an order, please inform us within 7 days of receipt of goods. Unless the goods are faulty, the buyer is responsible for the cost of returning the goods. This does not affect your statutory rights. If you find that your items have been damaged in transit, we require photographic evidence before replacements can be sent, please email Hello@regentsoflondon.co.uk with the pictures and your order number. 



Carriage
Carriage through the website is available for the UK mainland and most Overseas countries. Overseas orders please email us for a quote if your country is not in the drop down list. Please include a full list of what you would like to order as well as the full delivery address, we require all of this to be able to provide a price.

If you have any further questions or need some help, please do not hesitate to email us at:
Hello@regentsoflondon.co.uk